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My Deposits
The Property Ombudsman

Tenants

WE CARE ABOUT OUR TENANTS


We're committed to ensuring our tenants have the best possible experience when they rent with us, not least because we hope that down the line you may choose to rent again, or even buy, sell or let a property with us. We aim to be genuinely useful to both our landlords and our tenants.

Most of our landlords opt to use our award winning property management service, which means that as a tenant, you can be sure that the in-house tradesmen that we send round are properly vetted and will turn up when we say they will. We also have our own team of cleaners, so if you would like us to organize a weekly visit or an end-of-tenancy clean, we’d be more than happy to arrange that for you.

 

 

 

Step by step tenants guide

 

Step 1 – Register your interest

You can register with us either by calling us on 020 7431 7070, emailing or visiting our office where you can discuss your property requirements with one of our advisers.


Step 2 – Finding the right property

With a clear understanding of your requirements, we will send you a selection of properties matched your criteria. You will be constantly updated with the latest instructions that we receive.


Step 3 – Flexible time for successful viewings

Our office is open 9 am – 6 pm, Monday to Friday and 9 am – 1:30 pm, Saturdays. Understanding the changing work trends, we know that time is crucial for any of us, so we want to be as efficient as we can. Having said that, with prior notice we can arrange viewings at later times than the standard program.


Step 4 – Making an offer

Once you have found the right property for you, we will put your offer forward to the Landlord, stating any special conditions that may apply.


Step 5 – Offer agreed

Shall your offer be accepted we will organize the following:

  • Collect references from the referees that you have provided
  • Arrange to sign the Tenancy Agreement
  • Collect your moving in payment (rent + deposit)

Your deposit will be kept at a government-authorised tenancy deposit protection scheme, My Deposits.

 

https://www.mydeposits.co.uk/


Step 6 – Completion

Upon completion, you will receive a copy of the Tenancy agreement and a set of keys will be given to you.


 

 

RENTED

 

Tenant support

For any queries, questions or issues that might occur during the process of renting a property, as well after you have rented a property from us, you are just a phone call away from getting expert advice. Get in touch either by calling us on 020 7431 7070, emailing us or visiting our office where you can discuss with one of our advisers.

 

 

 

Admin fees

 

  • £150 / studio property
  • £200 / one bedroom property
  • £250 / two bedroom property
  • £300 / three bedroom property 

 

In our admin fees we include all paperwork, a deposit protection certificate which is protected with MyDeposit, check in, check out and the inventory. 

 

 

 

For Short term lets: 

 

1. Privacy Policy- WE DO NOT STORE CUSTOMER CREDIT/DEBIT CARD DETAILS 

 

2. Cancellation Policy: AFTER PLACING A BOOKING YOU HAVE UP TO 14 DAYS TO CANCEL FROM THE DAY YOU PLACE A BOOKING WITH US OTHERWISE YOU WILL LOSE YOUR DEPOSIT

 

 



 


 


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Frognal Estates is here to save you time and provide a hassle free way to locate London properties for sale or rent. Our aim is simple - to make the London property market easier for you!
Landlords
Letting your home can be simplified by allowing us to take care of everything. We undertake to find suitable tenants, collect rent and deposits, forward rental payments, check inventories, prepare tenancy agreements and manage the complete day to day running of your home.
Sellers
Over the years Frognal Estates has built an impeccable reputation serving the needs of those who want to sell their homes through a friendly and professional agent. We have always succeeded in maintaining high standards for reasonable fees.
About Us
We provide a wide range of services, including direct access to the best and most comprehensive London property sales and rental sites on the Net. This is complemented with the leading sites available for estate agents, direct sales, commercial property, mortgages and useful information to assist you in your property search. We'll save you time!